Privacy Policy

1. Introduction

Pallox ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.

This policy applies to data collected through our website at palloxnt.pro, through enrollment in our programs, and through any direct communication with our team.

For questions about this policy, contact us at [email protected].

2. Data We Collect

We may collect the following personal data:

• Identity data: Full name
• Contact data: Email address, phone number
• Communication data: Messages sent through our contact form or by email
• Usage data: Pages visited, time on site, browser type (via analytics cookies, where consented)
• Program participation data: Notes and worksheets completed during sessions, attendance records

We do not collect financial account information, identification documents, or sensitive personal data beyond what is strictly required for program delivery.

3. Legal Basis for Processing

We process personal data on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Consent: Where you have provided explicit consent, including for optional analytics cookies
• Contractual necessity: Where processing is required to deliver the program you have enrolled in
• Legitimate interests: For general business administration and website performance monitoring

4. How We Use Your Data

• To respond to enquiries and provide information about our programs
• To manage enrollment and deliver program content
• To send administrative communications related to your program
• To improve our website and programs through anonymised usage analysis
• To comply with applicable legal obligations

We do not use personal data for commercial marketing without explicit consent, and we do not sell or share personal data with any third party for commercial purposes.

5. Data Retention

We retain personal data only for as long as necessary for the purposes described above:

• Contact enquiries: up to 12 months if no enrollment follows
• Enrollment and program records: up to 3 years following program completion
• Financial transaction records: 7 years as required by Thai tax law

6. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. These include access controls limiting who can view personal data, secure handling of physical materials used in sessions, and regular review of data handling practices. In the event of a data breach affecting your rights, we will notify you and the relevant supervisory authority as required by law.

7. Cookies

Our website uses cookies. Essential cookies are necessary for the site to function and are always active. Analytics and preference cookies are optional and require your consent. Full details are available in our Cookie Policy.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their individual privacy policies.

9. Children's Privacy

Our programs and website are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] so we can address this promptly.

10. Your Rights Under the PDPA

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right of access: To request a copy of personal data we hold about you
• Right to rectification: To request correction of inaccurate data
• Right to erasure: To request deletion of your data where no ongoing legal basis exists
• Right to data portability: To receive your data in a structured, machine-readable format
• Right to object: To object to processing based on legitimate interests
• Right to withdraw consent: At any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Personal Data Protection Committee of Thailand.

11. Policy Updates

We may update this policy from time to time. Where changes are material, we will notify enrolled participants by email. Continued use of our website or services following an update constitutes acceptance of the revised policy. The "Last Updated" date at the top of this page reflects the most recent revision.

12. Contact

Pallox
323 Silom Complex, Silom Road, Bang Rak, Bangkok 10500
Email: [email protected]
Phone: +66 2 231 8574